Privacy Policy

Sorakai

Effective Date: April 1st, 2026

At Sorakai AI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, use our services, communicate with us, or interact with our web, chat, voice, email, and SMS services.

By using our website and services, you consent to this Privacy Policy and agree to our Terms of Service.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
• Business or company name
• Payment information when you make a purchase, request a quote, or subscribe to services
• Opt-in records and timestamps for all communication channels, including SMS, email, chat, and other communication methods

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies
• Security logs and performance data

Customer Communication

• Records of inquiries and service requests
• Appointment, booking, and consultation details
• Service history and feedback
• Email, chat, SMS, call, and support communications
• Call recordings and transcripts where legally permitted and where notice or consent is provided as required by applicable law

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, subscriptions, support requests, and promotions
• Sending appointment reminders, customer support messages, service updates, notifications, and marketing communications where you have provided consent
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Using AI-assisted systems for automation, support, summaries, routing, analytics, service improvement, and communication handling
• Complying with legal, regulatory, and messaging compliance obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages from Sorakai AI related to our services, including appointment reminders, customer support, important updates, service notifications, and promotional messages where specific consent has been provided.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in through our website forms, booking forms, contact forms, or other consent-based channels.
• We maintain timestamped records of opt-in actions where available.
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable messaging laws.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP".
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed immediately or as quickly as technically possible.

Message Frequency & Content

• Message frequency varies based on your interactions with Sorakai AI.
• Messages will be directly related to the services, appointments, support, updates, or promotions you have requested or consented to receive.
• We do not send promotional content without specific consent.

Help & Support

• Reply "HELP" for assistance or contact us at [email protected].
• Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, hosting, analytics, customer support, email delivery, and platform operations.
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive.
• All service providers are expected to maintain confidentiality and appropriate security safeguards.

Legal Compliance

• If required by law, legal process, or to protect our rights.
• In response to valid law enforcement requests, court orders, subpoenas, or regulatory requirements.

Business Transfers

• In connection with a merger, acquisition, financing, reorganization, or sale of assets.
• In such cases, your data remains protected under the terms of this policy or a substantially similar privacy policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data where appropriate
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee and contractor access limitations
• Employee training on data protection where applicable
• Breach response and notification procedures in accordance with applicable laws
• Secure backup systems and disaster recovery procedures where appropriate

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services, campaigns, and communications

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information where legally permitted
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Request a copy of your personal information where legally required
• Object to or restrict certain processing where applicable law allows
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

California, EU, UK, and other privacy rights may apply depending on your location.

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Sorakai AI.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy and agree to our Terms of Service.