1. Who We Are
Sorakai AI (“Sorakai”, “we”, “our”, or “us”) provides a modern intelligence layer for business communications and automation.
Greenacres, FL 33467
United States
2. Information We Collect
- • Name, email address, phone number
- • Business or company name
- • Form submissions and booking details
- • Messages shared through chat or email
- • SMS messages and metadata
- • Web chat transcripts
- • Call recordings (when enabled)
- • Call transcripts (sales calls only, where enabled)
3. How We Collect Information
We collect information through your interactions with Sorakai AI, including when you submit forms, book calls, chat with us, or communicate via SMS/voice.
- • Website forms
- • Booking and scheduling forms
- • Web chat interactions
- • Email correspondence
- • SMS messages (via Twilio)
- • Voice calls (via Twilio)
- • Call recordings and transcripts (where enabled)
- • Cookies and analytics tools
4. How We Use Your Information
We use your information to operate Sorakai AI, provide customer support, schedule appointments, and deliver platform features.
We use your phone number to send SMS and communicate about support, bookings, notifications, and marketing when you opt in.
We maintain logs, prevent abuse, and comply with legal requirements, including messaging standards.
We analyze performance and usage to improve reliability, user experience, and system intelligence.
5. SMS & Voice Communications (A2P / 10DLC)
Sorakai AI may send SMS messages when you opt in through our website or booking forms.
6. Call Recording & Transcripts
Calls may be recorded for quality assurance, training, and sales purposes. Sales calls may also be transcribed where enabled.
Not all calls are transcribed. Whether transcription is enabled may depend on the call type and operational requirements.
7. Third-Party Service Providers
We may share limited information with trusted vendors only as needed to operate the service.
We use Twilio for SMS and voice delivery.
We may use additional providers for hosting, analytics, customer support, and email delivery.
8. Data Retention
We retain personal information only as long as needed to provide services, meet legal requirements, maintain records, resolve disputes, and enforce agreements. Data may be deleted or anonymized after it is no longer necessary.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including access controls and secure storage practices. No method of transmission or storage is completely secure, but we work to minimize risk.
10. Your Rights
You can request access, correction, or deletion of your personal information where legally permitted. You can also opt out of marketing communications at any time.
12. Children’s Privacy
Sorakai AI is not intended for individuals under 18, and we do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated “Last updated” date.
14. Contact
For privacy questions or requests, contact us: